Privacy Policy

At PetQuantic, powered by FlowQuantic, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

We may collect the following types of information when you interact with our platform:

• Contact information: name, email, phone number, when you fill out forms or create an account.
• Business information: company name, services, and location details for your pet business.
• Usage data: information about how you use our website or platform (analytics, pages visited, features used).
• Device & technical data: IP address, browser type, operating system, and cookies.
• Customer data: if you are a business using PetQuantic, we may process your clients' data (appointments, bookings, communications) on your behalf.

PetQuantic is not a veterinary, medical, or emergency service. You should not submit sensitive medical records unless your business has a lawful reason to process them through the platform.

2. How We Use Your Information

We use the information collected to:

• Provide and improve our services.
• Schedule and manage appointments.
• Send booking confirmations, reminders, and relevant communications.
• Operate the online shop and Customer Portal.
• Send product updates, onboarding guidance, or marketing communications when permitted by law.
• Ensure platform security, performance, and reliability.
• Comply with legal obligations.

We do not sell or rent your personal data to third parties.

You may opt out of marketing emails at any time by using the unsubscribe link in those messages or by contacting us.

3. Legal Basis for Processing

Depending on your location, we rely on the following legal bases:

• Consent (when you opt in to receive communications).
• Contract (when you use our services as a client or partner).
• Legitimate interest (improving services, ensuring security).
• Legal obligations (complying with applicable laws).

4. Data Retention

We keep personal data only as long as necessary to provide our services or to meet legal requirements. Once data is no longer needed, it is securely deleted or anonymized.

5. Data Security

We implement technical and organizational measures to protect your data, including:

• Encryption in transit and at rest.
• Access control and authentication protocols.
• Regular audits and monitoring.

6. Sharing of Data

We may share your data only with trusted service providers (such as hosting, SMS, or payment providers) who process it on our behalf and under strict contractual obligations.

Examples include:

• Stripe (payments)
• Twilio (SMS/voice)
• Supabase (database & authentication)
• Vercel (hosting & CDN)

We do not share your phone number or SMS opt-in data with third parties for marketing purposes.

7. Your Rights

Depending on your jurisdiction (e.g. GDPR, CCPA), you may have the right to:

• Access your personal data.
• Request correction or deletion.
• Object to processing or restrict processing.
• Request data portability.
• Withdraw consent at any time.

8. Cookies and Analytics

We may use cookies, pixels, and similar technologies to keep the site functional, understand usage, improve performance, and measure marketing effectiveness. You can control cookies through your browser settings, although disabling some cookies may affect platform functionality.

9. International Data Transfers

If data is transferred outside your region (e.g. EU → US), we implement safeguards such as Standard Contractual Clauses (SCCs) to protect your information.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect information from minors.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date.